Alternative formats can be produced easily at no extra cost. If information is produced by computer in the first place; then it can be made accessible in formats such as Braille, large print, CD data files or email attachment. Start saving your advertising information, enrolment forms and evaluations as they are produced. When access is built in, rather than an after thought, it is not an extra cost.
Consider how hearing impaired people might make enquiries about your services. Staff will need minimum training on how to use textphone facilities. RNID Cymru can advise on this.
An induction loop will enable a person using a hearing aid to communicate with reception staff. It is an anticipatory adjustment that leads to best practice in service delivery.
Screen reader users (the computer reads text on the screen to visually impaired people) cannot access conventional web-site pages because all the graphics and box construction get in the way. A Text Only link removes all graphics and just displays accessible text .
Consider meeting potential students somewhere other than your training centre
to eliminate any initial barriers for access. For example, transport issues
which maybe able to be resolved before enrolment.